Cancellation Policies and Fees:
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid any fees.
Cancellations with less than 24 hours of notice are subject to a setup fee of $25. Guests who miss their appointments without giving any prior notification will be charged the full cost of the scheduled service. (With half the charge being credited towards their next service with the specialist they were scheduled with.)
Our cancellation policy extends to gift certificates. If a client misses a scheduled gift certificate appointment without giving prior notice, the gift certificate will be considered partially redeemed.
When you schedule your appointment with us, you are agreeing to these policies.
All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.
Gift Certificate Policy:
Gift Certificates are available in any amount and may be purchased in person or by phone at 512-556-4886.
Purchased gift certificates may be upgraded for a longer appointment session.
A purchased gift certificate cannot be broken down into multiple sessions as that changes the original dollar amount the certificate was purchased at.
(Ex: 60 minute gift certificate must be redeemed as 60 minutes. Not two 30 minute sessions.)
Gift certificates cannot be redeemed as cash and are non refundable regardless of reason.
Gift Certificates are non-transferable between therapists.
All service sales, retail sales, and gift certificate sales are final.
We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly.
We ask that you please silence your phone before your session so that our other guests (and you!) can remain undisturbed during your time with us.
If you are ill, have been ill in the past week (cold, flu, COVID-19, or other contagious illnesses) or have been around someone with a contagious illness, we ask that you wait to schedule/reschedule your appointment for a different date.
Although we appreciate your business and your well being, we have guests who are susceptible to illnesses and we take it upon ourselves to keep the environment they are in as clean as possible. We are happy to accommodate you when you feel better!